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What process does the City go through to notify me of a past due bill?

Starting January 1, 2015 bills will be due on the 25th of the month. On the morning of the 26th any bills not paid in full are assessed a 2% penalty. A notice is sent out that gives you another 7 full days (including weekends) to pay your bill. If your bill is still unpaid, after these 7 days, you will be put into our auto-call system and will receive a phone call to remind you we haven't heard from you. If you still don't contact or make a payment you will be put on the shutoff list for the next business day.